PCGuys Telecom - Fixed Line Voice Services Schedule for Resellers

Last Updated: 20th August 2025

Index

1. Definitions and Interpretation
2. Provision of Services
3. Applicable Rates
4. Obligations of the reseller
5. Commencement and duration of this Service Schedule
6. Invoicing
7. Commission Charges
8. Licence

This Service Schedule is appended to the Master Services Agreement. In this Agreement the following terms shall have the following meanings:

"Call" - a Message provided by means of the Services;

"Caller Line Identity" or "CLI" - the identity of the calling party initiating a Call being (in most circumstances) the telephone number of the calling party;

"Carrier Network" - the communications network or networks selected from time to time by PCGuys for the purposes of conveying Calls;

"Carrier Pre-Selection" - Carrier Pre-Selection ("CPS") is a mechanism that allows end-users to select, in advance, alternative Communications Providers to carry their calls without having to dial a prefix or install any special equipment at their premises. The end-user subscribes to the services of PCGuys and chooses the calls to be carried by them. The reseller and provider to the end user is billed for these calls by PCGuys;

"Call Data Records" or "CDRs" - an electronic record of each Call passing through the Carrier Network as recorded by PCGuys for the purpose of information and guidance only;

"General Condition 22" - General Condition of Entitlement 22 (GC22) on the Sales and Marketing of Fixed Line Telephony Services as may be amended from time to time, the current version of which is set out on the Ofcom website: https://goo.gl/LYlgBk

"Indirect Access" - the method of routing a Call by utilising a third party telecommunications operator to collect the Call from a User and to route it onwards to the Carrier Network;

"Message" - anything contained within paragraphs (a) to (d) (inclusive) of sub-section 4(1) of the Telecommunications Act 1984;

"Monthly Call Data Records" - an electronic record of each Call passing through the Carrier Network as recorded by PCGuys for the purpose of enabling the Client to generate End User bills;

"Provisioning" - the manner in which Indirect Access is activated for Users (and whereby PCGuys customer services and billing departments are notified of the relevant details);

"Rate Card" - the rate card containing the Rates as set out at within the PCGuys reseller control panel as may be updated from time to time in accordance with this Agreement;

"Rates" - a rate per minute for all Traffic routed via a Carrier Network as set out in the Rate Card;

"Services Description" - the description of the Services issued by PCGuys from time to time, the current version of the Services Description being set out on our website;

"Services" - the wholesale communications services to be supplied to the Client (including Indirect Access, CPS, Wholesale Calls, and Geographic Number Translation Services), as detailed more particularly in the Services Description;

"Wholesale Access" - a service allowing the Client to offer their own-branded telephony services such as analogue and digital line rental products to Users and sub-resellers;

"Wholesale Line Rental" - Wholesale line rental ("WLR") is a product that BT is obliged to provide to other Communications Providers. It enables other Communications Providers to offer both line rental and calls to end-users over BT Openreach's local network;

1. Definitions and Interpretation

1.1. The Condition and Schedule headings are for convenience only and shall not affect the interpretation of this Agreement.

1.2. Except to the extent that they are inconsistent with the definitions and interpretations in this Agreement or are otherwise defined in this Agreement, the definitions and interpretations in the Master Agreement shall apply to this Agreement.

1.3. The Schedules form part of this Agreement and shall have effect as if set out in full in the body of this Agreement. Any reference to this Agreement includes the Schedules.

1.4. References to Clauses and Schedules are to the Clauses and Schedules of this Agreement.

2. Provision of Services

2.1. PCGuys commits to supplying the Services to the Client from the inception of this Agreement, on a non-exclusive basis. Traffic received from Users will be relayed via a Carrier Network to the designated destinations, in line with the stipulations herein:

2.1.1. PCGuys is tasked with establishing connections for each CLI number provided by the Client to a Carrier Network, pursuant to clause 4.2.

2.1.2. PCGuys shall make all reasonable efforts to ensure the Services are available continuously, day and night, throughout the year, subject to the provisions of clauses 2.3 and 2.4.

2.2. Notwithstanding the Service Description, PCGuys reserves the right, with at least 30 days' prior written notification, to:

2.2.1. Alter the technical specifications of the Services for valid operational or statutory reasons, ensuring these alterations do not substantially hinder service performance or accessibility; and

2.2.2. Temporarily suspend the Services for legitimate operational purposes, emergencies, or in alignment with clause 9 of the Master Service Agreement, minimising suspension duration wherever feasible.

2.3. PCGuys does not guarantee uninterrupted or faultless Services and is not accountable for Service failures caused by external factors beyond its control. Nonetheless, PCGuys commits to rectifying any faults that significantly affect the Service promptly upon identification or notification by the Client.

2.4. Absent an active line rental for the relevant CLIs, PCGuys, following a 30-day written notice, may remove CLIs that have been inactive for six months.

2.5. PCGuys will use reasonable endeavours to maintain adequate capacity to meet the Users' needs.

3. Applicable Rates

3.1. The Client shall remunerate PCGuys for the Services based on a per-minute charge for Traffic conducted via a Carrier Network, with billing in one-second increments and rounded to the nearest £0.001. The Rate Card, which PCGuys may amend given 30 days' notice, will detail all relevant charges.

4. Obligations of the Reseller

4.1. Throughout the Agreement, the Client is obliged to:

4.1.1. Direct Indirect Access, CPS, and Wholesale Call Traffic through the Carrier Network as established from the Agreement's commencement.

4.1.2. use the Services (and procure that all Users use the Services) in accordance with:

4.1.2.1. such instructions and conditions as may be notified in writing to the Client by PCGuys from time to time.

4.1.2.2. the relevant provisions of the Act and any authorisation granted pursuant to the.

4.1.2.3. General Condition 22; and

4.1.2.4. any direction of the Director General of Telecommunications, Ofcom or other competent authority which applies to the provision of communications services by the; and

4.1.2.5. any Acceptable Use Policy currently posted on PCGuys' website or otherwise notified to the Client,

4.1.3. not use (and shall procure that the Users shall not use) the Services:

4.1.3.1. for the transmission of material which is offensive abusive, indecent, obscene or menacing or which does or is intended to cause annoyance, inconvenience or worry, or which is fraudulent or defamatory or which (in the reasonable opinion of PCGuys brings the name of PCGuys into disrepute; or

4.1.3.2. in a manner which constitutes a violation or infringement of the rights of any person, firm or company (including, without limitation, rights of copyright and confidentiality);

4.1.4. not (and shall procure that the Users shall not) connect or cause or suffer any equipment to be connected to any apparatus providing the Services other than equipment approved for connection under the Act and PCGuys shall not be under any obligation to connect or keep connected any equipment if it is not so approved or if, in the opinion of PCGuys, it is liable to cause death, personal injury, damage to or to impair the quality of the Services or a Carrier Network;

4.1.5. pay each monthly invoice submitted by PCGuys (and any other monies it may owe to PCGuys from time to time pursuant to this Agreement) promptly when due.

4.1.6. provide PCGuys with User contact details in respect of all Users to include name and business address in the event a fault is reported.

4.1.7. be liable for the cost (in the case of 'line only' contracts) of all Calls passed over the line at the rate in the PCGuys' then Standard Rate Card.

4.1.8. be liable for the cost (in the case of 'line only' contracts) of fault management, BT call out and any network charges.

4.1.9. be liable for the cost of any mis-selling action or Ofcom or Ombudsman award to any User levied against PCGuys that was wholly incurred through the Client's sales process; and

5. Commencement and Duration of this Service Schedule

5.1. This Service Schedule becomes effective upon being signed by duly authorised representatives of PCGuys and will remain in effect until terminated by either party according to the Agreement's terms.

5.2. Each individual service, including Wholesale Line Rental (WLR) and Carrier Pre-Selection (CPS), is subject to a minimum duration of thirty (30) days from the start date of each service, unless otherwise specified or mutually agreed upon.

6. Invoicing

6.1. PCGuys is obligated to generate and dispatch to the Client a detailed monthly invoice by the 10th of each calendar month, which will include:

6.1.1. All connection fees and individual Call Traffic costs;

6.1.2. The total Traffic (minutes per destination) routed through the Carrier Network during the previous month, with charges based on the total cost of each Call; and

6.1.3. Any other charges incurred for the Services provided to the Client or to the Users in that month.

6.2. PCGuys will aim to supply the Client with Daily Call Data Records for informational purposes and provide a comprehensive Monthly Call Detail Record (CDR) by the fifth working day of the subsequent month for billing purposes. PCGuys accepts no responsibility for any costs arising from the Client's billing based on these Daily CDRs.

7. Commission Charges

7.1. PCGuys levies commission charges based on a fixed percentage of the profit the Reseller earns from call charges.

7.2. This commission rate is predetermined and consistent.

7.3. Commission charges are detailed on the same invoice as the wholesale costs for the calls.

7.4. The control panel's statements page offers a breakdown of wholesale charges, retail charges, and profits per line and per customer.

7.5. Commission charges do not apply to other wholesale services procured from PCGuys.

8. License

The execution and continuation of this Agreement are contingent upon the Client securing and maintaining all necessary authorisations, licences, consents, and permissions required for PCGuys to deliver the Services and for the Client to provide services to its Users.

SCHEDULE 2

For the latest rates for calls and Wholesale Line Rental (WLR), Clients should consult the wholesale pricing sections on the PCGuys Control Panel.

Contact Information

PCGuys Telecom
2 Sellers Close
Borehamwood
Herts
WD6 5RD
United Kingdom

Phone: +44 203 286 3030
Email: support@pcguystelecom.com
Fixed Line Support: fixedline@pcguystelecom.com